Ceno Member Offers

The Cenosilicaphobic Club - Terms & Conditions

Written by Josh Francis - F2 Staff on . Posted in Uncategorised

It is against the law to sell or supply alcohol to a person under the age of 18 years. By entering and confirming payment details you are certifying that you are 18 years of age or older. A subscription notification email will be sent to the purchaser at the start of the delivery month. This email will include specific information on the wines to be included in the pack, credit card processing dates, current delivery information and dispatch date. Pack prices are subject to increase or decrease at our discretion, with a minimum of one month's notice.

Delivery Charges and FAQs

Written by Josh Francis - F2 Staff on . Posted in Uncategorised

Purchasing Online

It is against the law to sell or supply alcohol to a person under the age of 18 years. By entering and confirming payment details in our shopping area, you are certifying that you are 18 years of age or older.

Delivery Charges

Non-Members and Red Stripe Club Members

Orders of $300 or more will receive FREE DELIVERY.

For all orders under $300 a delivery fee of $12 per dozen will be charged.

Ceno Club Members

Orders of six bottles or more will receive FREE DELIVERY regardless of the purchase amount.

For all orders under six bottles a delivery fee of $12 will be charged.

General Delivery Information

Allow 14 days from receipt of your order confirmation for delivery. A shipping confirmation will be sent to you once your purchase has been dispatched from our warehouse. If you have not received your order in this timeframe please contact us.

We use Australia Post for our deliveries. If you are not at home when your purchase is delivered, Australia Post will leave a card instructing you to contact your local Australia Post outlet to organise collection. Delivery instructions, including an authority to leave, may be specified during the checkout process. d’Arenberg does not accept responsibility for items stolen when an authority to leave has been specified by the customer.

Please note: during sale/ promotional events, delivery may be longer than the specified delivery times above.

Returns and Refunds

If the wine is faulty or damaged in transit, This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange a replacement. 

Changes of Vintage

Whilst every effort is made to ensure that all vintages listed on our website are current, if the stocked vintage changes before your order is dispatched, we will contact you to inform you of the change and confirm the alternative is acceptable.

Pricing

All prices quoted are inclusive of GST.

Payment Security

We always endeavour to provide a secure, safe platform from which to conduct online transactions. We use industry standard SSL protocol which encrypts information as it is transmitted over the internet. This encryption makes information such as credit card numbers, billing details and delivery addresses undecipherable by other computers, ensuring privacy and security.

Any stored cardholder information is not stored by d’Arenberg, but a secure third party, and is required to be encrypted with a suitable cryptographic algorithm. d’Arenberg staff do not have access to stored credit card information.

It is important for you to protect against unauthorised access to your online account by keeping your password, computer and devices secure.